STEP 1
Start within 7 days
Contact us within 7 days of delivery with your order number and the reason for your request.
Returns & exchanges
Let’s find the right next step.
A clear guide to requesting a return, reporting an issue or changing your size.
STEP 2
Keep your pair unworn
Retain the original packaging and tags. Do not wear or clean the item while the request is reviewed.
STEP 3
Confirm before sending
Support confirms eligibility, the return address and any delivery costs before you send the pair back.
Before you contact us.
- Have your order number and the product name ready.
- For a size exchange, include the size you received and the size you need. Exchanges depend on availability.
- For a wrong or damaged item, keep the packaging and take clear photographs of the item and issue.
- Send payment references through our support channels. Never share payment passwords or complete card details.
Costs, refunds and exceptions.
Who pays return delivery?
Ask support to confirm the charge for your particular return or exchange before sending anything. The team will review wrong or damaged items separately.
When will I receive a refund?
Support will confirm the outcome after reviewing your return, including the approved amount and expected processing time. The time for funds to appear also depends on your payment provider.
What if I paid with a gift card?
Tell support that gift-card credit was used so they can review the original payment and advise how an approved return will be handled.
Can I return a gift card?
Digital gift cards are non-refundable and cannot be exchanged for cash. Contact support if a payment or code has a problem.
Can I change an order before delivery?
Contact support immediately. The team will confirm what is possible based on whether your order has been prepared or dispatched.
HERE FOR YOUR NEXT STEP
Tell us what happened.
Our team will review your order and explain the available next steps.